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What countries do you ship to?
We ship worldwide. Shipping options and times vary by destination.
What is your return and refund policy?
All products are non-refundable. We do not offer monetary refunds for any items purchased. However, we offer product exchanges only within 12 days of delivery, subject to our exchange conditions.
How long does shipping take?
Domestic: Zone 1 (3–5 business days), Zone 2 (5–7), Zone 3 (6–8). International: Express (12–15 business days), Economy (16–21). Times exclude 1–2 business days for order processing and may vary due to remote areas or customs. Tracking is shared by email once dispatched.
What payment methods do you accept?
We accept Visa and Mastercard for international customers. In Nepal, we support payments through major local banks and mobile wallets. All payments are processed securely at checkout; we never store card details.
How can I contact customer support?
Use the chat widget or email support@traditionalalley.com; we reply within 24–48 hours.

44700 Hattiban, Lalitpur, Bagmati, Nepal

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